Privacy policy

Your data helps us assist you to the best of our ability. Therefore, we consider it crucial to protect it with the utmost care.

Below, you’ll find a comprehensive overview of the data we collect and what we do with it.

If you have any questions or concerns, feel free to contact us at info@kukas.be, or send us a message via Facebook or Instagram; we’re here to help.

1. RESPONSIBLE AUTHORITY AND RIGHTS OF THE DATA SUBJECT

This privacy statement applies to the website and services of kukas.

Kukas, registered with the Belgian Crossroads Bank for Enterprises under number BE0719552334 and known under the trade name hitfit, is responsible for the registration, processing, and use of your personal data.

We attach great importance to the privacy of our customers and website visitors. Therefore, we only process your data in a manner that complies with the General Data Protection Regulation, also known as the GDPR.

You have the right to access, consult, modify, or delete your data from our database at any time, free of charge.

We make every effort to assist you promptly. You can reach us via email, Facebook, or Instagram.

To ensure that you are the one making the request for access, modification, or deletion, we may ask for a copy of your identity card at that time.

2. PERSONAL DATA WE COLLECT

During each visit to our website, we use your personal information to handle your orders and purchases correctly and to communicate with you smoothly. This enables us to assist you better with any returns.

Below is an overview of the personal data we use for your customer registration:

• Your first name
• Your last name
• Your email address
• Your billing address
• Your shipping address
• Your phone number
• The type of device you use to visit our websites
• Your bank card number or credit card number
• Your IP address and cookies

These data are referred to below as “Personal Data.” You provide this data directly to us, for example, when you create an account on our website, make a purchase online, or sign up for our newsletter.

3. HOW DO WE USE THIS PERSONAL DATA?

Your Personal Account

The personal data you provide us with is used to create your personal account. When browsing our website, this is convenient, as you don’t have to enter your details every time. Furthermore, we process your data to handle your purchases and returns correctly and to communicate with you.

Communication

We use your personal data and purchase history to keep you informed about our offers, the latest news, and trends.

Customer Service

To assist you quickly with any questions, we use your data and keep notes that we store. This allows us to easily retrieve everything when you contact us next time.

Contests

When participating in a contest, we may ask for your name, address, email address, and other data that may be important for the game.

Improving Our Service

We strive to provide you with the best shopping experience possible. Therefore, you may receive an email from us asking for your opinion on your purchase.

You can, without any problem, indicate at any time that you prefer not to receive communication, emails, or other correspondence from us.

This can be done without justification, for example, by clicking on the unsubscribe link provided, at the bottom of each email, or by simply contacting us through various channels, such as email or our social media channels.

4. NEWSLETTER SUBSCRIPTION

For subscribing to our newsletter, we require a clear confirmation from you that you would like to receive information from us. You can easily do this by ticking the checkbox provided, stating that you agree to the registration, processing, and use of your email address.

You can unsubscribe from this newsletter without justification. This can be done easily by clicking on the unsubscribe link at the bottom of each newsletter or by contacting our customer service through various channels, such as email or our social media channels.

5. COOKIES

We use cookies and similar techniques to make your visit to www.kukas.be as pleasant as possible. By collecting your internet behavior within and outside our website, we and third parties can adjust advertisements and content to your interests, and you can share information via social media. If you continue to use our website, we assume that you agree.

Cookies are small, simple text files that your computer or mobile device stores when you use our websites. By using cookies and other techniques, we ensure, for example, that:

• Browsing our websites becomes more enjoyable and easier for you;
• You do not receive or have to enter the same information during your visit to our web store;
• We can offer you special features such as recently viewed items or alternative items based on your interests;
• We can measure how our websites are used and where we can improve them;
• We can show you advertisements and recommendations based on your interests;
• We can recognize which device you are using when visiting us;
• We can (have) register(ed) how often an advertisement is displayed to better tailor the advertisements to your needs and interests and to prevent you from seeing the same advertisement repeatedly.

If you prefer not to do this, you can easily delete your cookies on your computer.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data for 10 years after the last interaction to achieve the purposes set out in this privacy statement.

7. TRANSFER OF DATA TO THIRD PARTIES

Your personal data is only passed on to third parties, to the extent permitted by law, and only for the purpose of completing or settling your order or for marketing purposes. In the context of your order, our partners (such as carriers, logistics companies, banks) receive all necessary data, which they may only use to fulfill their task. We also require them to comply with privacy laws and to handle your data with the utmost care.

Don’t worry, we never sell your data to third parties unrelated to us!

8. DATA CONTROLLERS AND PROCESSORS

Your data may be processed by all employees under kukas in the performance of their duties. In addition, we also pass on your data to third parties, as described above. The responsibility for processing lies with the statutory appointed directors of the company.

9. SECURITY OF YOUR PERSONAL DATA

We do everything we can to protect the security and confidentiality of your personal data. We use appropriate technical and organizational measures in such

a way that the processing complies with the requirements of national and European legislation.

10. RIGHTS

Right of access and inspection

You have the right to consult your data at any time free of charge. You can easily contact us via email: info@kukas.be

Right of correction, deletion, and limitation

You always have the right to request us to correct, supplement, or delete your personal data.

Right of objection

You also have the right to object to the processing of your personal data.

Right to data portability

You have the right to obtain your personal data processed by us in a structured, commonly used, and machine-readable format and/or to transfer it to other data controllers.

Right to withdraw consent

If the processing is based on your prior consent, you have the right to withdraw this consent.

CHANGES

This privacy statement is tailored to the services we offer on our website. We reserve the right to change or update this privacy statement at any time.

When we make changes to this statement, we change the date of the “last update” of the statement. In the event of significant changes, we will mention this on our homepage.

LAST UPDATE: January 2018

QUESTIONS AND FEEDBACK?

If you have any questions about this privacy statement, you can always contact us via email: hello@kukas.be